TERMS AND CONDITIONS

By accessing this website we assume you accept these terms and conditions. Do not continue to use Oak crew if you do not agree to take all of the terms and conditions stated on this page. By placing an order with Oak crew MB you confirming that you have read and accepted these Terms and Conditions. The owner and operator of website (“Oakcrew.com”) is:

Oak Crew MB
Sietuvos 27
12204, Vilnius.
Emai: support@oakcrew.com
Company registration no. (CVR no.): 305639318

Throughout these Terms and Conditions, Oak crew MB (“Oak crew”, “Oak Crew”, “we”, “us” or “our”) shall be referred to as “the company”, while the company’s customers shall be referred to as “the customer” (“you”, “your”). The Terms and Conditions apply to any transaction between the company and the customer, whether made online or at one of the company’s physical locations (“Showroom”, “Studio”, “Pop-up store”). Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

LICENSE

Unless otherwise stated, Oak crew and/or its licensors own the intellectual property rights for all material on Oak crew. All intellectual property rights are reserved. You may access this from Oak crew for your own personal use subjected to restrictions set in these terms and conditions. You must not:

  • Republish material from Oak crew
  • Sell, rent or sub-license material from Oak crew
  • Reproduce, duplicate or copy material from Oak crew
  • Redistribute content from Oak crew

This Agreement shall begin on the date hereof.Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Oak crew does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Oak crew, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Oak crew shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.Oak crew reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Oak crew a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Oak crew; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to support@oakcrew.com Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Oak crew’s logo or other artwork will be allowed for linking absent a trademark license agreement.

IFRAMES

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

CONTENT LIABILITY

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

REMOVE OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment (support@oakcrew.com). We will consider requests to remove links but we are not obligated to or so or to respond to you directly.We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

DISCLAIMERS

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

All the information on this website – www.oakcrew.com – is published in good faith and for general information purpose only. Oak crew does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Oak crew), is strictly at your own risk. Oak crew will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

We accept no liability for printing and typing errors, as well as obsolete items.

While we strive to use only the highest-quality photography to represent our products in the most accurate and realistic way in terms of color rendition, we cannot guarantee that the products you receive will look exactly like what you see on your computer screen due to the fact that different device screens reproduce colors with vast variations and amount of detail.

LEGAL CAPACITY

By placing an order on our website, you are giving consent that you are over the age of 18. If you are under 18 you must let your parents or legal guardian know about our terms and conditions before using this website and placing an order. We reserve the right to accept orders only from those over 18 years.

PAYMENT, PRICING AND DISCOUNTS

Payment is taken at the time of purchase. We use stripe to process all payments and accept most major payment methods, including but not limited to Visa, MasterCard, American Express, PayPal, etc. For a full list of options please refer to: contact form. We do not store any debit/credit card information. Payment Card information is sent directly to stripe via a secure connection (SSL). The information is approved or refused by the bank and forwarded to stripe. Stripe will deduct the amount from the credit/debit card on behalf of Oak crew instantly. You can read more about security here www.stripe.com. Four currencies are used for transactions on our website: EUR, GBP, USD. Which of the four currencies your shopping cart will be displayed in depends on your geographic location and is determined automatically. The customer cannot choose the currency and shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment.All prices on our website are incl. VAT for all EU customers (and customers in Canada, Norway and Switzerland). For all non-EU customers, all prices are excluding VAT.Oak crew offers a discount that can be applied automatically at checkout by code provided to you. Some other discount options may be available if you select the specific item in e-shop and in the description discount is mentioned.None of the occasional promotional codes may be combined with each other or with the quantity discount. Oak crew does not apply discounts retroactively. Should the customer fail to apply a promotional code, they can contact customer support within 2 days of submitting the order and expect store credit for future use equal to the amount of the discount.Promotional codes may not be applied to an order paid for with a gift card.

PERSONAL INFORMATION

To place your order, you need to select size of garments and your email address. You then will be prompted to set up a password in order to be able to access your account and saved measurements. All provided information should be true, accurate, current and complete in all respects. The personal information you enter during a purchase is used solely for order processing and promotion purposes; it will only be disclosed to the third parties directly involved in the production of your order or promotion. In addition to personal information we also log IP addresses and any referral links. This information is used solely for statistical purposes and to investigate cases involving abuse / fraud. All personal information is stored for up to 5 years after the financial year when the order was placed, in accordance with the Danish Bookkeeping Act, and in order to facilitate a renewed trade and for the investigation of fraud. Please find more information regarding the collection, usage, and storage of personal customer information in our Privacy Policy.

ORDERS

Oak crew reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order and the expected delivery timeline.

By submitting an order, the customer accepts full responsibility for having checked that all the styling options of the chosen product/s AND the size are correct. Every submitted order shall be considered final. In exceptional cases and at the sole discretion of the company, a change may be applied to a submitted order if requested within a few hours of its placement.

LEAD TIME

Our lead time is 1 to 5 days on average starting from the day the payment is received. Unforeseen acts of nature beyond our control, force majeure or problems of the delivering company may cause a delay, for which Oak crew may not be held responsible. While we aim at completing the absolute majority of orders within the 1-14-day timeframe, the provided timeline is only an estimate for your reference and cannot be guaranteed.Boxed gift cards normally are delivered within 1-5 business days.SHIPPING & CUSTOMS
We offer free worldwide shipping and use the services of Lithuania Post, DHL Express, FedEx and UPS, depending on the region. In exceptional cases, we might use other courier services than stated above if that is the only viable solution. Once the order is shipped, the customer will receive an email notification with a tracking number for the package.All orders are shipped from the European Union, which means that there are no import fees incurred by customers with delivery addresses in the EU.Customers in Canada, Norway and Switzerland normally should not incur any customs-related fees but in case it happens, we kindly ask them to inform our customer support at support@oakcrew.comFor the rest of the world, any duties, taxes or other fees are determined by local customs agencies and are the sole responsibility of the customer. The courier company also may charge a fee for administering the customs clearance procedure. Oak crew has no control over these charges and cannot give you an estimate of what they could be in your country. It is a good idea to contact your local customs office to inquire about the current rules and rates before you order.Boxed gift card orders are marked as “legal documents” and are therefore not subject to any duties or taxes.In case a package is deemed lost in transit or delivered to the wrong person, the company shall be given reasonable time to investigate such a claim as we are dependent on the respective courier service’s internal processes and response times. If a package is confirmed as lost, we’ll either issue store credit or make a replacement order by agreement with the customer.RETURNS
We do not provide full returns. We do, however, offer a full exchange service if the delivered product doesn’t match the ordered styling specifications (color, fabric, neck style, etc.). The company reserves the right to decide to request the return of product(s) and provide a return label, if necessary. The return of a product based on fabric or styling preference is not possible.In order to be eligible for a replacement, the customer shall contact our customer support within 1 week of receiving the garment and follow the instructions listed on the customer’s profile under the tab Guarantee. The customer may be asked to send photos of the received garment and share that information with our support team.Because some colors/models are seasonal/special editions, Oak crew does not guarantee that the replacement will be in the same color/style.Oak crew will not accept return claims on the basis of sweat stains, garment damages or discoloration.

RISK OF GOODS

The risk of goods purchased from Oak crew MB is transferred to you as a consumer at time of delivery. Risk passes therefore from Oak crew MB to the customer as soon as the customer has received the package

CONSENT

By using our website, you hereby consent to our disclaimer and agree to its terms.